Custom Field Copy when Splitting Ticket Automation not working

[Nikolaos Vlachos]

Hello Everyone,

I am trying to create an automation that whenever a ticket is split a custom field I created will be copied to the new ticket. 

Any help on how to fix this will be appreciated.

 

[Mark Segall · Accepted solution]

Hi @Nikolaos Vlachos - I see a couple potential things to look into:

1. Is there a reason that you're trying to do this in the Advanced json section of the Edit Issue action vs selecting the desired field?  Then you can simply select copy from trigger issue
2. If you do still find yourself needing the advanced json, you should not need "fields" in your smart value 
   

   1. {{triggerIssue.customField_10055}}

[Nikolaos Vlachos]

Thank you @Mark Segall . Sorry I didn't clarify that in my question.  The field that I wanted doesn't appear under the "Choose field to set..." so that is the reason I am trying to do it using Advanced json. 

I did try your second suggestion and I am getting the below error: 

[Mark Segall]

What is the field type for the custom field?

[Nikolaos Vlachos]

It is Select List (cascading)

[Mark Segall]

Ok - This makes sense.  These are a little more tricky.  You want to format the json something like this:

{
  "update": {
    "customField_10055": [
      {
        "set": {
          "value": "{{triggerIssue.fields.customField_10055.value}}",
          "child": {
            "value": "{{triggerIssue.fields.customField_10055.child.value}}"
          }
        }
      }
    ]
  }
}

[Nikolaos Vlachos]

@Mark Segall  that worked perfectly.

Thank you very much for your support. 

[Pierre Darquenne]

Actually, I tried the above and got an error message 

I had to specify that I wanted to update the ID of the team. As follows

{
"fields": {
"customfield_10100" : "{{triggerIssue.fields.customfield_10100.id}}"
}
}

[Alexa]

This solved my problem, thank you so much!!

[Pierre Darquenne]

Thank you. Appreciated 👍