Crucible error "User not authenticated yet, or session timed out"

We are connecting to JIRA for user management for our Crucible/Fisheye instance. The application link is successfully setup between JIRA and Crucible. The project and repositories are linked to our JIRA project successfully. In JIRA, we can successfully create reviews from the Source tab and see the Review tab.

Here's where the problem lies. When summarizing a review, we get an error stating "Exception encountered while contacting JIRA Server....JIRA: User not authenticated yet, or session timed out.

When we hover over any of the JIRA linked issues in Crucible, we get "Issue Not Found" in the small pop-over.

The review will actually summarize and close though. The only thing it's preventing is our ability to transition the JIRA issue when summarizing the review.

Has anyone else encountered this?

I haven't had time to pour into the log files, but I thought I would throw this out there. I'll add what I find in log files soon.

Crucible/Fisheye 2.9.1

Jira 5.2.1

Windows 2008 Server OS(64 bit)

SQL Server 2008 database

3 answers

found out my issue had to do with the outgoing authentication for jira under application links being broken. I re-set this with a Jira admin account and everything started working again.

What did you find on this? I'm wondering if the account you're using to tie to JIRA is the problem?

I really didn't find anything on this. The account I'm using to tie to JIRA is not the problem. Since we can work around it, this problem dropped down in priority. I was hoping that someone had experienced this also and had some suggestions.

We just upgraded to crucible 2.9.2 in our qa environment from 2.7.10 and are expierencing the same exact issue as the OP. below is the log of the error.

ERROR [btpool0-34 ] atlassian.fecru.plugin.reviewissuetransition ReviewIssueTransitionsServlet-renderAjaxExceptionMsg - Error encountered in the Crucible re view issue transition plugin com.atlassian.jira.rpc.exception.RemoteAuthenticationException: User not authenticated yet, or session timed out.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,532 views 15 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you