Creating subtasks via SOAP from jiraclient stopped working


I'm using automated scripts to create and modify Jira issues externally vial the SOAP API. Specifically I use the jiraclient functionality in Perl.

On one machine I can create subtasks for issues by specifying a 'parent'-field as the issue key of the desired parent issue. I made a full backup of the Jira configuration (via administration page) and restored this backup on a different machine. Now, there I cannot create subtasks in the same way as it is working on the first machine.

I checked all the configuration, which is the same in both instances. The only notable difference between the two machines is, that the one where my scripts are working is running Jira 5.1.1 while the other one is running Jira 5.1.3. So maybe some upgrade of Jira removed the support to create subtasks in the described way, but I didn't find anything in the update notes.

Could anybody give me some hints what else might be the problem or if it is indeed related to the Jira version ?

Thanks in advance, TS

2 answers

EDIT: Maybe the actual error message would be helpful too (forgot about it):

"There is no issue type called [subtask project name]."

And indeed, I cannot create a standalone issue from this project as it is only used for subtasks. But as described, in the same scenario I can still create a subtask from perl-jiraclient by setting the 'parent'-field to an existing issue.

~~~ spam ~~~

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot