Creating issues from mail in JIRA studio?

[Charlie Ibarzo]

Hi there,

It it possible to create issues from mail in JIRA Studio?

I have read at a the restrictions that configure services is restricted in Studio, so is there any other way?

http://confluence.atlassian.com/display/JIRASTUDIO/Restricted+Functions+in+JIRA+Studio#RestrictedFunctionsinJIRAStudio-JIRA

Thanks!

C

[LuziaL · Accepted solution]

Hi Charlie,

As it turns out we no longer create mail handlers on Studio instances.

Note that Studio's built-in issue comment creation piece will still be supported. It's only configuration of external email services that we're not going to do.

--Luzia

[Deleted user]

Hi Luzia,

Can you elaborate on this? We are also looking to have this option enabled, but are not able to have any breakthrough so far.

[LuziaL]

Sure!

Well, it's not possible to create issues via email anymore - in Studio!

JIRA Studio automatically add your reply to issue-related emails as issue comments. Issue-related emails are the emails whose subjects include issue keys.

--Luzia

[Deleted user]

So, No additional configuration needed to comment on the issues via emails! This is cool. +1 for that!

But there iis a flaw as well. I tried it on one of the bugs in our system. It added the entire email thread as a comment. This could be a pain in the long run to sift through the comments. You know what I mean.

[LuziaL]

Good point!

That's possible something our developers have not set! Interesting that our customers have not reported that yet.

Nikhil, may I ask you to open a support case about that so we can investigate and raise the bug?

Thanks!

[Deleted user]

Here you go - https://support.atlassian.com/browse/JST-25535