Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Creating issues from filtered emails

Osama Al-Areky April 24, 2024

Hello,

I was checking if there is a way to create issues from email, i found the adding the incoming email section but it creates issues for all mails which is a mess, is there a way to create issues from filtered mail only?

Thank you,

 

1 answer

1 accepted

1 vote
Answer accepted
Jack Hughes April 24, 2024

A bit of a clunky potential solution but could you set a rule within email system (Outlook/Gmail) that filters and forwards the required emails to a different inbox? Then connect the 'different inbox' to the Jira project.

So essentially your email system will filter and forward the required emails to a second inbox which then generates the record.

With JSM you can get an Atlassian provided email specific to a project but without JSM the above solution is the only thing I can think of currently.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
atlassian, team '25, conference, certifications, bootcamps, training experience, anaheim ca,

Want to make the most of Team ‘25?

Spend the day sharpening your skills in Atlassian Cloud Organization Admin or Jira Administration, then take the exam onsite. Already ready? Take one - or more - of 12 different certification exams while you’re in Anaheim at Team' 25.

Learn more
AUG Leaders

Upcoming Jira Events