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Creating issue link automation, only works when an issue from one project is linked not the other.

Nicholas Mason
I'm New Here
I'm New Here
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May 11, 2023

I created an automation so when an issue from Project A (this project is in Jira Service Desk) is linked to an issue on Project B, it should update a field on the issue in Project A. The problem I am experiencing is when the issue is linked, it only updates the field when you link the issue from Project B. I want it to update if the issue is linked from project A. Does anyone know why it is doing this?




Screen Shot 2023-05-11 at 10.52.54 AM.png 

1 answer

1 vote
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2023

Hello @Nicholas Mason 

Welcome to the community. 

If your rule is addressing issues in multiple project then it must be constructed as a Global/multi-project rule. Those can be created only by Jira Administrators from the Jira Settings > System > Global Rules page.

For such rules on the Rule Details page you must indicate all the projects for the issues that will be involved in the rule.

Screen Shot 2023-05-11 at 12.10.38 PM.png

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