Creating comments via e-mail / Filter bounce messages

[Nabil Sayegh]

Aloha,

we've setup JIRA to fetch mails from an imap account (Exchange) and create comments to the respective issues. This is already working fine, however, the imap folder also contains bounce e-mails that I'd like to filter.

Our log is full with these messages:

2013-01-15 14:53:06,633 QuartzWorker-0 WARN ServiceRunner    Create Issue/Comment Service for KOTR [com.atlassian.mail.MailUtils] Unable to extract text from MIME part with Content-Type 'multipart/mixed; 
	boundary=_003_7811e41e06444abdab2e1fcc89c81c91NTOVCASHUB01adexamplede_
2013-01-15 14:53:06,774 QuartzWorker-0 WARN ServiceRunner    Create Issue/Comment Service for KOTR [com.atlassian.mail.MailUtils] Unable to extract text from MIME part with Content-Type 'message/rfc822
2013-01-15 14:53:06,817 QuartzWorker-0 WARN ServiceRunner    Create Issue/Comment Service for KOTR [mail.incoming.CreateOrCommentHandler.1] The mail 'FROM' does not match a valid user
2013-01-15 14:53:06,817 QuartzWorker-0 WARN ServiceRunner    Create Issue/Comment Service for KOTR [mail.incoming.CreateOrCommentHandler.1] This user is not in jira so can not add a comment: Microsoft Outlook <MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@example.com>

How do we tell JIRA to ignore bounce e-mails. Is there some kind of filter for subject or from?

[JohnA · Accepted solution]

Hi Nabil,

We have actually documented this, (to an extent at least), and basically the solution is to use a specific tool, such as procmail, to pre-process the emails before they hit the mailbox and are processed by JIRA as described in this document: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email#CreatingIssuesandCommentsfromEmail-Bestpractices%28pre-processingJIRAemailmessages%29

Hope that helps,
John

[Nabil Sayegh]

Thank you for the fast reply. Unfortunately I have to use Exchange, so I can't use procmail.

But from your answer I derive that there doesn't exist any built-in mechanism to filter mails, right?

[Nabil Sayegh]

I've added Exchange rules now. Although it's not the best solution - e.g. if there was another system expecting the mails in Inbox - it solves my problem for now.