Creating an issue with resolution set from the start

[Nicklas Kittelmann]

Hello!

I have done some workflows, and they work fine. There is just one thing that's bugging me...

I have at some places used post functions to clear the field Resolution. That works just fine.

However, in one workflow I want to set resolution right when the issue is created (the issue is just to log things which have been found and fixed - even though there was no previous issue for it).

So, I set the post function to set the field Resolution to Fixed - The Resolution of the issue will be set to 1. on the Create(1) transition. (note that there seems to be a bug since it says that the resolution will be set to 1 and not to Fixed even though that was what I selected.

So, having set that and published the draft workflow I create an issue of that type. Sadly, it has a resolution of Unresolved.

Do you have any idea what I'm doing wrong?

[Dieter · Accepted solution]

Hi Nicklas,

I have found the following to work. You need to store the update issue value after you create the issue

[Dieter]

Great to hear! Please consider accepting answers when they are helpful ...

[Nicklas Kittelmann]

Thanks! That did the trick!

[Christoffer Karlsson]

Thanks for the information. This is still the case in JIRA 6.2 also.

[Rai Warbasse]

I found there may be an ordering need. I was attempting to Assign to a user and set the resolution. I found that the Set assignee needed to be before Create and Set the resolution needed to be after Set status and store update followed that. My post went as:

1. Set assignee
2. Create the issue
3. Set issue status
4. Set Resolution
5. Store Update
6. Re-index
7. Fire issue created

Hope this helps.

[Amanda Lang]

Oh, it sure helped! Thank you!

[Sarah Aubucon]

This order of operations did the trick for me. Thank you !