When I use my admin account (with Jira Administration and Jira System Administrator global permissions) to create a new project, i receive an "An error occurred while trying to contact JIRA" error instead of the project type selection screen. Opening up my browser console i can see a 401 returned:
jira/rest/project-templates/1.0/templates?_=1396869269885 401 (Unauthorized)
The problem occurs both when i use the 'cog icon' -> Projects and then the create project button, and when i use the Project drowndown menu and then select 'create project'.
I noticed this problem does not occur when I bypass our IIS reverse proxy. What I also noticed is that when I perform the second login for administrative features this error does not occur.
Somehow, popping up the screen for the second logon fails behind the IIS reverse proxy.
I figured this one out.
You can 'fix' this by configuring IIS to provide 'Detailed Errorpages' in the advanced configuration of the error pages feature.
For reference: We use the tomcat ajp connector to connect IIS to Jira. I'm not sure if this error also shows up using ARR. We will be building a test setup with ARR later this month so I'll report back when we figured that out.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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