Creating a Service ticket using automations

Patrick Windsor June 1, 2020

Hello,

We have a need for our users to open service tickets from a Jira project using the automation functionality. When I go into a JIRA Classic project and create an automation, when I get to the "New Action" page I do not see any "Service Desk" actions available. Is there a configuration in my JIRA service desk that I have not set up? Is this not supported?

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2020

Hi Patrick,

I would think you should see those. Are you starting from a particular project? Or from just the main Rules menu? 

Can you include a screenshot of what you see?

Patrick Windsor June 1, 2020

Here is what I See

 

service.jpg

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2020

I kind of thought that's what you might see. 

Maybe delete the URL back to where this is the end of it: cb-jira-automation-rules#!/

You probably have the project tacked on to the end. 

Patrick Windsor June 1, 2020

@John Funk thank you, that did it! I have accepted your answer!

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2020

Great! Glad I could help.  :-)

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