Hello,
We have a need for our users to open service tickets from a Jira project using the automation functionality. When I go into a JIRA Classic project and create an automation, when I get to the "New Action" page I do not see any "Service Desk" actions available. Is there a configuration in my JIRA service desk that I have not set up? Is this not supported?
Hi Patrick,
I would think you should see those. Are you starting from a particular project? Or from just the main Rules menu?
Can you include a screenshot of what you see?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I kind of thought that's what you might see.
Maybe delete the URL back to where this is the end of it: cb-jira-automation-rules#!/
You probably have the project tacked on to the end.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Great! Glad I could help. :-)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.