Created vs Resolved chart: How are Canceled Tickets counts/respected?


1 answer

1 accepted

1 vote

Depends on what you do to "cancel" them.  There's a whole load of ways you could handle "cancel", so it's easier to explain how the chart works than guess how you might be doing it.

JIRA looks at the resolution field.  When that has a value, an issue is resolved.  When it is empty, an issue is not resolved.  (JIRA displays unresolved, but it's empty in the database). 

The created/resolved chart relies on that flag, looking at when an issue goes from unresolved to resolved.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,183 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot