I am trying to achieve a filter or report that would compare the created date vs. the update date. They are wanting to see something that has been sitting without a comment when it was created. The reason they bring this up is because they have a standard where associates will touch (comment) on any requests within 24 hours, and for any urgent ones within 2 hours.
FIlters display issues. What kind of comparison you are after? You mean something like "show me all issues where updated date is less or equal to created date? You want to know how many issues are updated after their creation date?
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