I have a workflow and for simplicity, lets says that it looks like this:
Open -> In Progress -> Tested -> Closed
Sometimes we need help from hosting company. So I created a subtask issue type = hosting.
I want to set it so that , if I create a new subtask with issue type = hosting, it will bypass the "Open" status and go straight to "In Progress" or "Tested" so we don't have to push the new subtask through a couple of transitions to get it where we want it to be in the workflow.
Is this possible and can you provide instructions? Thanks
Yes, you can do this.
What you need to do is create your simplified workflow, then configure in your workflow scheme that if sub-task is raised then the simplified workflow gets activated.
Here is the link on how this is done
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