I would like to have a single email address per project to both create new issues AND append comments to existing issues. I tried using this email handler: "Create a new issue or add a comment to an existing issue" as documented here:
https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html
However, the append comments functionality is clunky. The entire email body is inserted as a comment, even if it was already there.
There's a separate email handler that uses regex to detect the end of the new comment, but that option is not available in the "Create new OR append comment" handler.
I then tried creating two handlers, but the create+append handler executes before the comment only handler.
The only other option I can see is to create 2 email addresses for every project - one for new jira items, and one for updates. But with dozens of project and people, no one will be able to keep this straight.
Is there a way to do this that I'm missing?
