Create linked issue from Jira Service Desk to Jira Software

We have setup 2 Jira Installations, one Jira Service Desk on Host A and Jira Software on Host B. Both applications are linked bidirectional to each other. We are able to link an issue in Jira Service Desk to an existing ticket in Jira Software. The status of the linked issue is also updated, so i think the application link is configured in the right way.

Creating a Link:

 Create_Link.PNG

But when we want to create a linked issue in Jira Software we are not able to choose the Jira Software project. Only the Jira Service Desk project could be choosen to create an issue.

Create a linked Issue:Create_linked_issue.PNG

 

What have we to configure to get this function work?

 

Best regards

Joerg

1 answer

0 votes

Software doesn't have that feature of linking to other Jira systems.

It would work if you were running Software and Service Desk on the same Jira Core, but it won't work across two installs.

Ok.

However, this does not seem logical to me, since there is a bidirectional connection between the systems. The starting point of the actions is always the Jira Service Desk and not Jira Software.

This is something Atlassian has to work on.

 

BR.

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