Create issues and comments from email - How to identify this for automation

[Dominique Greene]

Hello, 

I am trying to figure out a way to identify jira's created by email. I want to automate a response email to the reporter, add labels/components to the jira, and assign it to a sprint and team. I tried creating a automation based on create ticket with a jquery "description ~ "/created via email received from/" and then had it send off an email with the jira key and description details. This was moving slow and this query was running on all jira's created  instead of just jira's created via email. Is there anyway to identify which jira's were created via email outside of the text that appears in the description field (created via email received from)? Thank you.

[Alex Koxaras -Relational- · Accepted solution]

Hi @Dominique Greene and welcome to the community,

I'm not sure you can identify this. It's like asking if you can identify issues created via REST API. If I were you I would have a unique issue type created from the email handler. It would be great if you could restrict this issue type to the specific project as well. This way you would narrow down your search by a lot.

Hope that helps!

[Dominique Greene]

Thank you so much for that response. I can finally stop driving myself crazy trying to figure out how to make it work. 

[Alex Koxaras -Relational-]

@Dominique Greene kindly mark my answer as accepted in order to help others in the community with the same question as yours. Much appreciated!