Create issue screen by user group or role

Is possible in JIRA to make two different 'create screen' and assign one or the other depending on the role or a user grup ?

Let me explain, I want to have a two different 'create screeen' in a project and assign one or othe if user is a client or a user of my company.
Thanks in advance!

3 answers

1 accepted

i think you can...by modifying the existing workflow.

you will need to create a new "Create" transition

set validators for each "create" to match your criteria and associate your desired screen to the "create issue" operation in your projects "screen scheme"

EDIT:

i just tried to do so...sorry it says "You cannot add a transition to or from the initial action [Create] of a workflow."

forget my answer please as this will only work for transitions that are after "create"

guys..you may upvoted my answer too fast...as i replied too fast...i should better try by myself if i am not sure if my answer will be correct. i updated the answer...

the mentioned solution won't work for "Create"

i'm sorry.

True - you can have different "create" screens by issue type (and edit and view screens), but that is it, you can't have two create screens for one issue type.

So there is no possible way to do this?

nope. unless you consider using group/role specific issue-types

So, then it can be a nice feature to include in future versions of Jira (I think)

One more idea to share. Could you install and try bahaviours plugin? This allows to hide fields. You may find your solution with this
Renjith Pillai Community Champion Jan 27, 2013

Something is being built already in this direction - https://jira.atlassian.com/browse/JRA-27613 Viewports

I want to try Bahaviours plugin... at the moment t's the only 'free' solution...

You could use Field Security Plugin (but it's not for free). There you can define which group is allowed to see or edit a field. So you would have all fields in your create screen but client user will see only those fields where they have a view or edit permission.

This is something I need too, or something quite similar. I need it when external users create issues in Jira. I need these issues to go to a status called 'received' where a developer will review the issue before transitioning it to 'Open'.

This is no problem in itself but I need issues that are created by the developers to transition straight into the 'Open' status. This is not possible as it is today.

Hi Kasper,

that is possible with Automation lite for JIRA (Free)! You can trigger an Event on the create-Trasition and check in the Automation-Plugin if the user is in the "Dev-Role" ore something. When its ture, you can fire the transition to "Open"-Status.

Automation is by the way one of the most intristing Free Plugins about Workflow-customizing... 

Take a look ;) 
(No, im not from this Plug-In Company ...)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot