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Create issue post function HELP PLEASE!!!!

Hi everyone!

!!!!Calling all Jira enthusiasts!!!!
I really need help with a topic I have been stuck on for WEEEEKS! 



I have a request to set up an email to ticket function on Jira which I have completed.
(The email is sent from a company email address: Billing-finance@XXXX.XXX)

This has been set up so that the reporter of the ticket is the requester who sent the email to above address.


So now my problem:

How can I configure the post function of CREATE ISSUE to update the following fields with specific values:

  • Labels
  • Components

This needs to be done ONLY when the ticket is created via the email automation


What have i tried?

Creating a post function with following criteria:

  • Update Any Issue Field (JSU) Function for this transition
    • Precondition True
    • Update field: within same issue
    • Perform as user: Billing-finance@XXXX.XXX
    • Issue field: Labels & Components
    • Field value: [as requested]


After configuring this the desired fields are indeed updated BUT this happens when ANY user creates an issue.



This topic is starting to make me go a bit crazy and I would be so grateful if anyone out there could put me out of my misery.

Many thanks in advance!!!


4 answers

1 vote
Jack Community Leader Feb 05, 2021

You can’t do this with a PF. You would need some from of automation addon or scripting addon. Unless server has some new means I’m unaware of.

0 votes

The behavior you described is what I'd expect to happen. As Jack stated, you need an addon app for that. I have used this one and it will do what you want by installing the features you were looking for in the places you expected. Note that I am not affiliated with this addon company in any way.

0 votes
Daniel Ebers Community Leader Feb 07, 2021

Do I get it correctly that

email is sent from a company email address: Billing-finance@

is the mailbox on your customers/partner side which is mapped to the same named reporter in your instance?
Assuming this I am just wondering if it would not work out if you replace

Perform as user: Billing-finance@XXXX.XXX with the reporter set to Billing-finance@XXXX.XXX

My assumption is that the logic with your settings is executed with the user you mention but _applies_ to all issues.
With the reporter as the criteria it would have more logic for me but it could be wrong.

You can use scriptrunner email handler to inform a customfield (for example origin = mail) and use this field in post function conditions

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