!!!!Calling all Jira enthusiasts!!!!
I really need help with a topic I have been stuck on for WEEEEKS!
I have a request to set up an email to ticket function on Jira which I have completed.
(The email is sent from a company email address: Billing-finance@XXXX.XXX)
This has been set up so that the reporter of the ticket is the requester who sent the email to above address.
So now my problem:
How can I configure the post function of CREATE ISSUE to update the following fields with specific values:
This needs to be done ONLY when the ticket is created via the email automation
What have i tried?
Creating a post function with following criteria:
After configuring this the desired fields are indeed updated BUT this happens when ANY user creates an issue.
This topic is starting to make me go a bit crazy and I would be so grateful if anyone out there could put me out of my misery.
Many thanks in advance!!!
The behavior you described is what I'd expect to happen. As Jack stated, you need an addon app for that. I have used this one and it will do what you want by installing the features you were looking for in the places you expected. Note that I am not affiliated with this addon company in any way.
Do I get it correctly that
email is sent from a company email address: Billing-finance@
is the mailbox on your customers/partner side which is mapped to the same named reporter in your instance?
Assuming this I am just wondering if it would not work out if you replace
Perform as user: Billing-finance@XXXX.XXX with the reporter set to Billing-finance@XXXX.XXX
My assumption is that the logic with your settings is executed with the user you mention but _applies_ to all issues.
With the reporter as the criteria it would have more logic for me but it could be wrong.
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