Create issue post function HELP PLEASE!!!!

[Bruno Farace]

Hi everyone!

!!!!Calling all Jira enthusiasts!!!!
I really need help with a topic I have been stuck on for WEEEEKS! 

Context

I have a request to set up an email to ticket function on Jira which I have completed.
(The email is sent from a company email address: Billing-finance@XXXX.XXX)

This has been set up so that the reporter of the ticket is the requester who sent the email to above address.

So now my problem:

How can I configure the post function of CREATE ISSUE to update the following fields with specific values:

• Labels
• Components

This needs to be done ONLY when the ticket is created via the email automation

What have i tried?

Creating a post function with following criteria:

• Update Any Issue Field (JSU) Function for this transition
  • Precondition True
  • Update field: within same issue
  • Perform as user: Billing-finance@XXXX.XXX
  • Issue field: Labels & Components
  • Field value: [as requested]

Outcome

After configuring this the desired fields are indeed updated BUT this happens when ANY user creates an issue.

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This topic is starting to make me go a bit crazy and I would be so grateful if anyone out there could put me out of my misery.

Many thanks in advance!!!

[Jack Brickey]

You can’t do this with a PF. You would need some from of automation addon or scripting addon. Unless server has some new means I’m unaware of.

[Manuel Galván]

You can use scriptrunner email handler to inform a customfield (for example origin = mail) and use this field in post function conditions

[Jennifer Flinn]

You can also use the ScriptRunner email handler to set the component and label on issue creation (without having to add anything to the workflow post-functions).

[Daniel Ebers]

Do I get it correctly that

email is sent from a company email address: Billing-finance@

is the mailbox on your customers/partner side which is mapped to the same named reporter in your instance?
Assuming this I am just wondering if it would not work out if you replace

Perform as user: Billing-finance@XXXX.XXX with the reporter set to Billing-finance@XXXX.XXX

My assumption is that the logic with your settings is executed with the user you mention but _applies_ to all issues.
With the reporter as the criteria it would have more logic for me but it could be wrong.

[Matt Tsugawa]

The behavior you described is what I'd expect to happen. As Jack stated, you need an addon app for that. I have used this one and it will do what you want by installing the features you were looking for in the places you expected. Note that I am not affiliated with this addon company in any way.
https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=overview