Create issue from email based on content of the subject in JIRA

Tarun Sapra Community Champion Feb 06, 2013


is it possible to create issue from an incoming email based on the subject of the email i.e.

if subject contains "XYZ" then issue of type K should be created but if subject contains "ABC" then issue of type tyle L should be created?



2 answers

1 accepted

You can do this using a paid plugin: JIRA Enterprise Mail Handler.

Please read Creating Issues and Comments from Email and Use Project Auto Assign from Subject for more information.

The existing Auto Assign from Subject is one way to codify an association to a project, but the exact solution so to allow keyword matching from the subject. This is being implemented right now, and will be available in 1.3.1 in the next week or so. It will be a further 'mapping rule' available through Project Mappings. For an idea on how Project Mappings work (repalce domains with subject keywords for the parallel) with email domains, see

0 votes

Not natively. Alex has pointed you at the built-in handlers, but they will not map issue types, they use the project default or the type set in the handler config, they don't read the email for a type.

The advanced email handler, JEMH does support this. Or you could write your own handler (if you're going to try anything clever with email, seriously consider JEMH)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,950 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you