Create a Custom Notification for an Issue is in Status for Long

Kaladin Stormblessed November 10, 2024

Hello All, 

I want to be able to send notifications to my team if a particular issue is in one status for longer than 2 days. How can I do that? Any help would be appreciated!

Thanks. 

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Tomislav Tobijas _Koios_
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November 10, 2024

Hi @Kaladin Stormblessed ,

If we're looking at the solution without any addons (Marketplace apps), Jira automation should do the trick. There are a couple of ways you could do it. I would suggest checking out the following threads:

So if we're talking about only a couple of statuses, maybe 'cleaner' solution would be the one where you could use JQL with part status change to "<status-name>" as it doesn't require creating an additional custom field. Based on that, you can use either automation or filter subscription.

If you would like to track that for each status, I would say that the easier way would be the one with creating an additional custom field for the date when the last transition was made, and then use automation to check the current date and compare it to the one stored in that custom field.

Hope this helps.

Cheers,
Tom

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