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Create Jira tickets automatically from EMail

I have configured IMAP mail server and also created Mail Handler, but Email functionality is not working.

Can you please help? Please let me know if you need any other information?


3 answers

1 vote

Hi @Muraleetharan Ramaraj 

Share the screenshot of your configurations.


please find the screenshots

Thanks for your EMail! It would be great if we can connect in WebEx/Teams/Zoom meeting to check this issue

What type of Email Id needs to be used? Shared EMail Id(No password) or dedicated Email Id?

Hi @Muraleetharan Ramaraj 

Email needs to have an inbox where Jira's mail handler can look for the emails.

In your setting try change bulk to "Accept.."


Hi Ravi,

I can see all the EMails in the Inbox. I tried to change bulk to Accept, but still it is not working.

Can you please help? Customer escalated this issue.

Hi Ravi,

Can you please update the status? Please let me know if you need any other details?

I have resolved this issue without your support

@Muraleetharan Ramaraj That is great. Glad to hear that your problem is solved.

Just to be clear. This is the community where people who like using Atlassian tools help each other. If you need support then you can always contact Atlassian Support or an Atlassian Partner company near your location.


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