Create Issue in Epic does not add issue to Epic

GreenHopper v6.2.2

Creating a Story using the Create Issue in Epic link does not add Story to Epic.

Story is added to top of Backlog but is not associated with an Epic.

Step to reproduce

1. Select an Epic in the Lfet Nav bar

2. Click "Create issue in Epic"

3. Create story

4. Story gets added to backlog with no Epic

3 answers

1 accepted

This was a known issue in GH and was resolved in v6.2.2.2

Hi Jeane, I highly recommend you to raise a ticket in support.atlassian.com. The reason being, I'm suspecting that SCRUM DEFAULT TEMPLATE is currently pointing the its Epic to a different issue type instead of Epic issue type.

You can verify this by comparing the result of the following SQL query of entry gh.issue.epic with the Epic issue type ID.

select propertyvalue from propertytext where id = (select id from propertyentry where property_key ='SCRUM_DEFAULT_TEMPLATE_CONFIGURATION');

I'm suspecting problem with the Scrum Default Template, where the epiclink is pointing to a different customfield. You can verify this by comparing both of the value from the two SQL queries:

SELECT id,cfname FROM customfield WHERE customfieldtypekey LIKE '%gh-epic-link%';
SELECT propertyvalue, cfname FROM propertynumber pn JOIN propertyentry pe ON pe.id = pn.id LEFT OUTER JOIN customfield cf ON pn.propertyvalue = cf.id WHERE property_key like 'GreenHopper.EpicLink%';

First query id value should equal to second query propertyvalue value. If this is not the case, it would be best to raise a ticket in support.atlassian.com

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,782 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot