Priority can be defined to some extend. here's the text i retreived from Jira documentation.
If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your JIRA system.
Regarding resolutions, why would you need to get it set via emails. I would expect the resolvers to have access to jira and manually resolve an issue rather than use emails to resolve an issue.
Also have a look at the plugin Jira enterprise mail handler which you might find useful
Thanks Rahul. I'm new for Jira.
For Incoming mails. I'm not able to configure POP3. I'm getting on error when i'm trying to configure "incoming mail handler". So can anyone guide me on this please?
If I configure with IMAP the, all the mails is being fetched from the server without leaving a copy of it.
What is the error you are getting while configuring Pop3.
Can you confirm you tried to follow the process in the url step by step.
Have a look at this link.
Check the exact email address on the incoming email very carefully. It shouldn't be case sensitive, but any other character out of place will cause this error (Nic brough)
Can u please elobrate the solution. I didn't understant what and where to do it.
The Create or Comment Handler requires one of:
createusersset to true. If external user management is enabled, it must allow user creation.
Glad it helped, Nicky!
JIRA Enterprise Mail Handler allows you to define common JIRA fields along with the addtional fields such as custom fields.
Refer below links -
You can tick the above answers as correct, if it helped you :)
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