I have a project with a mail handler. Everything works fine, except a specific case.
If I try to create a ticket, and my email is associated with a portal only user, the mail handler never creates a ticket in Jira.
I tried to solve my problem by adding the create issues permission to "Service desk customer - portal access", but it didn't work.
It is not. To work with issues in Software and Business, or the issues behind the requests in Service Desk projects, you need to be a Jira user, not a customer.
Although, if you reconfigure the mail handler to default a "reporter", then you can allow them to raise issues effectively anonymously
That's the problem.
I configured my mail handler in order to manage anonymus users.
If I send a request by email via an address not linked to jira or to a customer in service desk, I can create a ticket.
But, if I send a request by email via an addresse linked only to a customer in service desk, then the ticket is not created.
It seems to be a limitation with the mail handler.
Thanks all for your reply
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