Count issues transitiong my queue

ioana pacurar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 8, 2024

I want to showcase how many items reach my teams queue but do not actually belong there and I send them to another team. 

The workflow is that my team receives issues from a Support team; we analyse them and resolve or send them to other teams to resolve. 

I want to be able to finally count how many just passed my team but were resolved by others.

I tried to use Asignee WAS IN [assignee group MY TEAM] but I cannot obtain any results.

I read solutions implemented by others saying that  they implemented a counter to oversee how many teams queues were assigned before reachig a resolved state, but its not doable for me right now. 

 

2 answers

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

Hi Ioana - Welcome to the Atlassian Community!

How do you actually "pass" them to others? Is it simply a change in Status? Do you do a Move function? 

 

0 votes
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

Hi @ioana pacurar 

Welcome to community! 

If there is a particular status that marks entry to your team, then you can query them like below 

 

status changed to "Entry status" after startOfMonth() and assignee is not memberOf("my team group")

Suggest an answer

Log in or Sign up to answer