Could not create necessary subdirectory 'import/attachments' of jira.home.

[Ben Whitehill]

I am in the process of migrating from JIRA 4.0 running PostgreSQL on an old server to 5.2 on a new server using MySQL. JIRA starts, but when I go to the website, I receive an error stating: "Could not create necessary subdirectory 'import/attachments' of jira.home."

Per the instructions located here: https://confluence.atlassian.com/display/JIRA/Migrating+JIRA+to+Another+Server

I have copied the old version's home, index, and attachment directories. I have also sourced the hold home directory in the jira-application.properties file.

Not sure where to go from here.

[Nic Brough -Adaptavist- · Accepted solution]

Check permissions and ownership of the home directory - does it exist? Is it owned by the right user, with full read/write/execute/delete permissions?

[Nic Brough -Adaptavist-]

Ok, so can you log in as the user who runs Jira and try creating the directory manually?

[Ben Whitehill]

Hi Nic,

I confirmed that it has the proper permissions and is owned by the right person. However, for the sake of trouble shooting, I have set the permissions to read/write/and execute for ALL. Yet I still receive the same error.

[Ben Whitehill]

Thanks Nick. Creating the directories manually worked.

[Zul NS [Atlassian]]

Could you check that you have copied the attachment directory properly? It should be something like <JIRA_HOME>/data/attachments/<projectkey>/<issuekey>/ where <projectkey> is the respective projectkey, while <issuekey> is the respective issuekey directory.

[Ben Whitehill]

The attachments directory is a completely seperate directory. For example...the JIRA home is: /opt/jira-home and the attachments directory is: /opt/jira-attach. These were the paths when they resided on the old server.