Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Copying story points when cloning an issue

Hi anyone ;)

I'm trying to copy the story points from an issue when it is cloned and can't seem to be able to do it.


In clone issue into same project, same issue type

summary reads:  CLONE - {{issue.summary}}

I select Story Points in choose fields to set and set the value at 8

When the task is run I get the following error and the clone is created but does not fill the points in.

Unknown fields set during clone, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
Story Points (customfield_10006)
Issues cloned successfully
Any pointers or help would be great thanks


1 answer

0 votes
Andy Heinzer Atlassian Team Jun 03, 2022

Hi Drew,

I've seen this problem before.  I think the root cause is in regards to team-managed projects having a separate, and second "Story Points" field.  This causes a lot of confusion for automation when having to then copy this field.  I suspect that the field you entered this value to, is not actually the customerfield_10006 field (which is also named Story points).

Check out this thread

A number of users have reported a similar problem, but I think we have found some workarounds here of using {{issue.story points estimate}} smart value instead here to refer to this alternative story point field.

Check out that thread and let me know if that helps.


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you