You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I am facing an issue, which I hope you can help to resolved.
The request is to copy the custom field value from the Jira Service desk ticket to the same field in the Jira software ticket.
The flow is the following:
The Service Desk ticket is created
The Service Desk ticket is linked to the Jira software ticket - this triggers an automation rule where the "OSD rank" field value from the Service Desk ticket is copied to "OSD rank" field in Jira software ticket.
I created an automation rule for this
And run the test
Audit log shows the rule was run successfully, however, an OSD field in Jira software ticket remains empty
Please, advise what could be the reason?
Welcome to the community.
Could you change the setting on the edit issue action please.
Change Current issue option to trigger issue option, you can to this be selecting the 3 dots.
Does this fix your issue?