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Copy comment with automation : load attachment failed

Hi everyone,

We are using Automation and it's a greatful tool.

We have just one issue, it's when we trying to copy a comment including attachment in another issue.

Attachment failed to load in copy comment.

Has anyone encountered this or found a solution to this problem ? 

Nice day ! 



2 answers

1 accepted

2 votes
Answer accepted

Hello @d_kirsching,

Thank you for reaching out to Atlassian Community!

This issue that you are facing was reported as a bug. It happens when copying a comment with an image and it also happens if a ticket is cloned.

Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future release.

Currently, there is no workaround for this bug.


I hope this can be fixed soon.

Its been affecting us since we adopted Automation for Jira. 

Hi this issue seems to have popped up again has it ever been resolved ?

0 votes

Hello @Shane Gleeson,

Thank you for reaching out to Community!

The bug is currently on the status “Long term backlog” because it depends on a feature that is not available on Automation.

When this feature is implemented, it will be possible to fix the bug.

Kind regards,

@Angélica Luz  - now that we can copy attachments via cloning, can we please have this issue fixed? I rely on syncing between Jira Service Management tickets and Jira SW issues, and not being able to automate syncing screenshots in the comments is a big problem.

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