Copy comment with automation : load attachment failed

[d_kirsching]

Hi everyone,

We are using Automation and it's a greatful tool.

We have just one issue, it's when we trying to copy a comment including attachment in another issue.

Attachment failed to load in copy comment.

Has anyone encountered this or found a solution to this problem ? 

Nice day ! 

[Angélica Luz · Accepted solution]

Hello @d_kirsching,

Thank you for reaching out to Atlassian Community!

This issue that you are facing was reported as a bug. It happens when copying a comment with an image and it also happens if a ticket is cloned.

• Cloned comments using Automation shows images as "Failed to load"

Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future release.

Currently, there is no workaround for this bug.

Regards,
Angélica

[Luanna Gobbato]

I hope this can be fixed soon.

Its been affecting us since we adopted Automation for Jira. 

[Shane Gleeson]

Hi this issue seems to have popped up again has it ever been resolved ?

[Coralie Lebon]

2 years later, we are still experiencing that issue

[Angélica Luz]

Hello @Shane Gleeson,

Thank you for reaching out to Community!

The bug is currently on the status “Long term backlog” because it depends on a feature that is not available on Automation.

• Allow Copy attachments in Cloud

When this feature is implemented, it will be possible to fix the bug.

Kind regards,
Angélica

[A_J_ Apple]

@Angélica Luz  - now that we can copy attachments via cloning, can we please have this issue fixed? I rely on syncing between Jira Service Management tickets and Jira SW issues, and not being able to automate syncing screenshots in the comments is a big problem.