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Hi everyone,
We are using Automation and it's a greatful tool.
We have just one issue, it's when we trying to copy a comment including attachment in another issue.
Attachment failed to load in copy comment.
Has anyone encountered this or found a solution to this problem ?
Nice day !
Hello @d_kirsching,
Thank you for reaching out to Atlassian Community!
This issue that you are facing was reported as a bug. It happens when copying a comment with an image and it also happens if a ticket is cloned.
Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future release.
Currently, there is no workaround for this bug.
Regards,
Angélica
I hope this can be fixed soon.
Its been affecting us since we adopted Automation for Jira.
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Hello @Shane Gleeson,
Thank you for reaching out to Community!
The bug is currently on the status “Long term backlog” because it depends on a feature that is not available on Automation.
When this feature is implemented, it will be possible to fix the bug.
Kind regards,
Angélica
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@Angélica Luz - now that we can copy attachments via cloning, can we please have this issue fixed? I rely on syncing between Jira Service Management tickets and Jira SW issues, and not being able to automate syncing screenshots in the comments is a big problem.
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