Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Copy comment with automation : load attachment failed

Hi everyone,

We are using Automation and it's a greatful tool.

We have just one issue, it's when we trying to copy a comment including attachment in another issue.

Attachment failed to load in copy comment.

Has anyone encountered this or found a solution to this problem ? 

Nice day ! 



2 answers

1 accepted

2 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 10, 2020

Hello @d_kirsching,

Thank you for reaching out to Atlassian Community!

This issue that you are facing was reported as a bug. It happens when copying a comment with an image and it also happens if a ticket is cloned.

Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future release.

Currently, there is no workaround for this bug.


I hope this can be fixed soon.

Its been affecting us since we adopted Automation for Jira. 

Hi this issue seems to have popped up again has it ever been resolved ?

2 years later, we are still experiencing that issue

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 27, 2021

Hello @Shane Gleeson,

Thank you for reaching out to Community!

The bug is currently on the status “Long term backlog” because it depends on a feature that is not available on Automation.

When this feature is implemented, it will be possible to fix the bug.

Kind regards,

@Angélica Luz  - now that we can copy attachments via cloning, can we please have this issue fixed? I rely on syncing between Jira Service Management tickets and Jira SW issues, and not being able to automate syncing screenshots in the comments is a big problem.

Like # people like this

Suggest an answer

Log in or Sign up to answer