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What error are you getting exactly?
It's important to follow the instructions exactly as they are here: Link to server products from Cloud
The product must be accessible via the ports specified in the Restricted functions in Atlassian Cloud apps page.
Check that the Base URL for the server product is set correctly.
If you want to use SSL, you need to use a valid certificate (not a self-signed certificate).
Your server needs to be reachable by the Atlassian Cloud IP range. See Atlassian Cloud IP ranges and domains for details on the IP range used by Atlassian Cloud.
The URL for the product must fulfill the RFC 1738 URL standards.
Those ports are as follows from Restricted functions in Atlassian Cloud apps
Port restrictions for external application links — If you set up application links to an external application, the external application may use either an HTTP protocol (on port 80) or HTTPS protocol (on port 443) or ports 7990, 8060, 8080, 8085, 8090, 8443 (HTTP and HTTPS, standard ports for Bitbucket, Jira and Confluence Server. Read Changing port that your Atlassian application listens on for more.)
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