Connecting Confluence Cloud with Jira Server - SSL issues

Question

We are on a trial period for Confluence Cloud, and trying to connect it to our Jira server instance on-prem.

We already have Jira (HTTPS) connected to Crucible (HTTP) working. In Confluence, I am seeing the following Network error:

The remote certificate can't be trusted.

<Company> may be using a self-signed SSL certificate or a certificate that was issued by a certificate authority that isn't known locally.

Our certificate is a wildcard certificate (*.company.com.au), but it is from GoDaddy. According to the knowledge base, that's a known problem with GoDaddy and Java.

My question: is the new .crt to be installed on the Java keystore for the Jira Server instance, or does it need to be installed (somehow) in Confluence cloud?

I don't recall having to install the intermediate certificate for connecting to Jira from Crucible.

Bhupesh Nagda_fo6l9t · Answer

hi @Daniel Becroft ,

Were you able to get it working?

We are migrating from Confluence DC to Confluence cloud using CCMA plugin and getting similar error and support response is very vague. I don't think cloud instance(target) will install source instance certificates, will they?

ERROR [Caesium-1-3] [agent.service.analytics.AnalyticsEventConsumer] error An unhandled exception occurred when processing a AnalyticsEventConsumer job request. Reason: An IO exception occurred when communicating with a downstream service Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target runJob Scheduled job migration-plugin:analytics-events-consumer-runner-key#migration-plugin:analytics-events-consumer-job-id failed with response JobRunnerResponse[runOutcome=FAILED,message='AnalyticsEventConsumer job failed with reason An IO exception occurred when communicating with a downstream service']

Any guidance will be highly appreciated. We already installed confluence cloud(target) public certificate inside source confluence dc(source) keystore.

Cheers!

Bhupesh

Daniel Becroft · Answer

Thanks @Kiran Panduga {Appfire} . I managed to get an outage window and get the certificate installed correctly.

Unfortunately, Confluence Cloud still does not want to connect to the Jira Server instance, and I can't even get back to receiving the above error message that indicated the SSL error. I'm guessing it's a network firewall issue, so we'll investigate further.

Edit: Okay, I managed to finally get Confluence Cloud to sort of connect after using multiple combinations of http/https, with/without trailing slash, etc. But, I'm still getting the certificate error, even after installing the GoDaddy root certificate.

Using SSLPoke on the Jira server itself gives a successful connection, but using SSLPoke on a different machine (where the GoDaddy certificate is not installed in that keystore) gives a connection failure:

sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Also, from the guide SSL and Application Link Troubleshooting Guide [1], under Check your SSL certificate configuration:

The local trust store must contain the certificate for the remote application you're trying to connect to.

Maybe Atlassian needs to install the GoDaddy certificate into their cloud infrastructure?

[1] - https://confluence.atlassian.com/applinks/ssl-and-application-link-troubleshooting-guide-790632063.html

Kiran Panduga {Appfire} · Answer

Hi @Daniel Becroft,

You will need to import your chain certificates into the Java Keystore running the JIRA Server instance to address this issue.

Given that Confluence is running on Atlassian Cloud, it's not possible to import any SSL certificates over the cloud.

Thanks,

Kiran.