It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence link in Jira Service Desk - set to "localhost"



We have latest Jira Server and Confluence hosted on our Windows 2016 server with Sqlserver 2017.


When an agent wants to go to the Confluence Knowledge base, the link leads him to a "Site unavailable" page with address "http://localhost:8090/display/SI" - obviously it won't work as Confluence is not installed on his computer.


In the agent interface/portal, a mouse over the "Knowledge base" link shows:


and when clicked opens a windows with "Create an article" and "Go to Confluence". Uri for these links are: 




I looked for a way to change this URI In Jira. In the Project settings, when I mouseover the link to "Link to Confluence Space", it also says localhost:8090 instead of the hostname of the Confluence server.


After reading the article I edited the server.xml and replaced the two occurences of "localhost" by the server hostname and restarted the Confluence Service and yet the link to confluence is localhost:8090.

Do I also need to restart Jira Service Desk? Why can't I change the uri?


Thank you.

1 answer

1 accepted

Awesome. Thank you very much. It worked.

Like Andrew likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

226 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you