I have been testing the Email Request feature for my JIRA board. So basically every time an email comes to my custom email-id, it creates a new ticket that is working as expected. However, after the tickets get created, an invitation is sent to the user with the subject "Welcome to Customer Support"(refer to image attached).
Is there any way to prevent this, so that when I set up the email request any emails come it only creates the ticket and not sent any invitation or other email to the user who has sent the email?
Also, if you can please let me know the proper steps of configuring the email request feature with a custom email so that I can verify if I am following the proper steps or not would be helpful.
Hi @Dipankar Barman , welcome to the Community!
The email you're seeing is from a Jira Service Management project (compared to a Jira Software project). In JSM projects, these emails are configurable.
Here's how you go about changing them (or turning them off):
Do note that disabling this email still allows customers to view their requests on your customer portal and sends other updates about the status of the issue they created. Disabling that particular notification only stops the email in your original screenshot from sending. Other notifications will still go out.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event