I'm having trouble adding an incoming mail handler. I'd like to be able to create tickets from email for three different gmail addresses, each going to different projects. When I try to add an addition gmail handler, it just changes the project in which the tickets are created.
Any help is appreciated!
I am trying to configure JIRA mail handler and succeeded but when outside of my company users/clients sends an email to my support email id the ticket is creating but they are not receiving any notification/ticket number.
Can you please help me on this, i am very new to Jira.
Thanks in advance.
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Can you please let me know how can I use one email address to serve several projects?
I have the email, I have the mail handler, but I can record the tasks only on one project. I want somehow to parse the files so I can distribute the email to related projects.
Can you please let me know if this can be done?
You can achieve this by configuring some mail aliases and using the catch parameter. For more details, check https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email
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