Configure JIRA to send auto-replies with issue number to customers

I've already configured email handlers for my project.

Is there a way to setup an "auto-reply" for emails received/processed by a mail handler?

Sample: When a customer sends a support request, I automatically open a new issue. The customer should get a email back, saying: "thank your, your ticket number is ABC-123"

Thx, Christian

2 answers

Are your customers all JIRA account holders, if so, you could add them to watchers, and they'd get a standard issue created notification. If not, JEMH has support to notify such users of issue creation.


The JEMH Addin is not available for onDemand and pricing is above the expected benefit for my purpose.

Does anybody know another "free" solution for onDemand?

For OnDemand, this will only work if your customers have accounts in the system

Okay. I give up. Will use another ticket tool instead of JIRA.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,495 views 15 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you