I've already configured email handlers for my project.
Is there a way to setup an "auto-reply" for emails received/processed by a mail handler?
Sample: When a customer sends a support request, I automatically open a new issue. The customer should get a email back, saying: "thank your, your ticket number is ABC-123"
Are your customers all JIRA account holders, if so, you could add them to watchers, and they'd get a standard issue created notification. If not, JEMH has support to notify such users of issue creation.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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