Configure JIRA to send auto-replies with issue number to customers

[Christian Roßerg]

I've already configured email handlers for my project.

Is there a way to setup an "auto-reply" for emails received/processed by a mail handler?

Sample: When a customer sends a support request, I automatically open a new issue. The customer should get a email back, saying: "thank your, your ticket number is ABC-123"

Thx, Christian

[AndyD]

Are your customers all JIRA account holders, if so, you could add them to watchers, and they'd get a standard issue created notification. If not, JEMH has support to notify such users of issue creation.

- https://thepluginpeople.atlassian.net/wiki/display/JEMH/Configure+JEMH+for+a+Helpdesk+environment+from+scratch

[Christian Roßerg]

The JEMH Addin is not available for onDemand and pricing is above the expected benefit for my purpose.

Does anybody know another "free" solution for onDemand?

[Dave]

For OnDemand, this will only work if your customers have accounts in the system

[Christian Roßerg]

Okay. I give up. Will use another ticket tool instead of JIRA.

[Daniel Beltrán Varas]

This is sad, which tool did you use?