Configure JEMH to behave differently on create

Here is my requirement:  If a user sends an email, a ticket gets created by JEMH in a project.  The ticket is unassigned. 

  • When created this way one particular email address needs to be notified. 
  • When a ticket is created using default JIRA then the email address is not notified. 

The notification scheme is removed from the project and is handled in JEMH directly, otherwise two emails are sent.  This is fine.  But how can I configure JEMH, or CAN I configure JEMH to behave differently on create?  Thoughts? Suggestions?



1 answer

You can do this in the following ways:

  1. Add a JEMH Profile Custom Field Default which will only be applied by JEMH during create:
    1. Single User Picker type (in which case, the notification scheme will work - if you have the custom post-create event setup so that all issue fields, including watchers, and custom fields have been set)
    2. Single Line Text type (in which case add to JEMH Event Listener as another source of recipients)
  2. Use Project Mappings.  If you dont have any yet, you could simply add 'one', for your JEMH driven ticket project.  Within a single regexp Domain Rule for .* (everything), you can also set user supplied custom fields and values (3 of them) to accomplish the same thing

I have created a custom field of type user picker.  Because this didn't work I also created a text field

I added in a new Custom Field Default and populated it with the proper email address

I created a project mapping

I've tried variations and combinations of the above.  None of them have given me the desired results, that is this particular user receiving a notification.

Thoughts?  Suggestions?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

136 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you