Here is my requirement: If a user sends an email, a ticket gets created by JEMH in a project. The ticket is unassigned.
The notification scheme is removed from the project and is handled in JEMH directly, otherwise two emails are sent. This is fine. But how can I configure JEMH, or CAN I configure JEMH to behave differently on create? Thoughts? Suggestions?
You can do this in the following ways:
I have created a custom field of type user picker. Because this didn't work I also created a text field
I added in a new Custom Field Default and populated it with the proper email address
I created a project mapping
I've tried variations and combinations of the above. None of them have given me the desired results, that is this particular user receiving a notification.
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