Configuration Application Links via HTTPS between Cloud and Server with a proxy is not working

[Philipp Deycke]

Dear Community,

we are trying to set an application link between our confluence server and our jira cloud. It worked before with http. Since we changed to https on our confluence server using a bought certificate using reverse proxy we get the error seen in the screenshot:

The reverse proxy is configured according to the sources given in the documentation such as https://confluence.atlassian.com/kb/reverse-proxy-and-application-link-troubleshooting-guide-719095279.html 

Afaik we have no access to the jira cloud logs and the confluence logs show nothing. We don't wont to bypass the https connection.

We are using Confluence Server v7.0.3.

Edit: we tried both OAuth on JIRA Cloud.

Edit2: the Cert in question can be found here: https://doc.tim-solutions.de/

Thank you for your time and effort in advance.

Cheers Philipp

[Philipp Deycke · Accepted solution]

The workaround to this issue/bug would be to make use of a bypass described here: https://confluence.atlassian.com/kb/how-to-bypass-a-reverse-proxy-or-ssl-in-application-links-719095724.html

[Lenin Raj]

Hi @Philipp Deycke 

Have you tried starting the link from the Confluence side by entering your Jira Cloud's site URL?

[Philipp Deycke]

Hi @Lenin Raj 

yes, that was the first thing we tried. Then we wend through Atlasians Doc and Google Search but so far without success.