Has anyone ever used Jira to enter and manage work orders for a condo's maintenance team? I use Jira at work for software development and product management and would like to get our condo to use a tool for managing maintenance work orders.
Given that I've done the config for several projects here it seems as though it should be quite easy to do.
If anyone has done this please provide any info that you can...
Not sure what a "condo" is, but if it means what I think it does (a US-English contraction of "condominium"?) , then I've come close, using Jira to handle buildings maintenance in an office. That project went so well, one of the clients users adopted Jira to do buildings maintenance on some serviced flats, and another on some sheltered accommodation.
For all of these, it was a Jira Service Desk installation, with appropriate request types defined and usually basic distinctions between work that needed authorisation and work that did not.
You have to use a Jira project - Service Desk is not separate, it's a layer on top of a project that simplifies things for the end-user ("customer") and adds reporting and other functions for the people handling the requests ("Agents").
The Agent still uses the jira project to handle it all in whatever level of complexity and process you need behind-the-scenes, the customers just get a simple request to track.
An example -
If you're happy to expose the whole process to the customer, then you can give them a Jira licence and let them into the project. If you want to keep it simple for them, get Service Desk - your agents are a lot more expensive, but your customers do not need any licence at all.
I am perhaps jumping in on this thread a little too late, but I am trying to do exactly the same using Service Desk for a Real Estate Agency (Realtor).
I am finding the optimal approach is treating internal staff that manage maintenance as Agents, all tenants as customers. What I am interested in is how to handle two things:
Would be awesome to hear your thoughts has as you have done it for building maintenance / serviced flats / etc.
Cheers and thanks in advance.
@oizik - it is never too late to ask!
I don't think "maintenance = agent" and "tenant = customer" is a bad model myself, but I do want to explain the context in which I say it. My job is to be a (mostly) Atlassian consultant, but I also own property that I rent out. So I would like to think that I understand your case.
To try to answer your points, ideally, I would set up the contractor as a Jira user, but if I wanted to save money, I would have them as "customers" so that they are free, but can see some Jira data
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