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Condition with Request Type on workflow transition

Sjoerd Huisman Dec 20, 2017

I am using a workflow with a transition from status 'Verzoek' (request) to 'In Behandeling' (In progress). I add a condition to this transition called 'The field Request Type will have to be equal to value 'Algemene vraag'. Compared as String.'

After this It is not possible to perform this transition on an issue which meets this condition.

What could be wrong here?


2 answers

0 votes


could you tell what did you do to compare this value, plugin scripting or other ?

Sjoerd Huisman Dec 20, 2017

He Zezeto,

I'm not sure what you mean. I'm just configuring the regular Jira workflow. Using Jira Cloud. 

No plugins, scripting or whatever.

0 votes
Jens Madsen Apr 23, 2019

The problem is likely that you're comparing with the visible value of the request type. But you need to compare with the internal value Jira actually stores. I had a similar case where I wanted to condition to make it not possible to resolve an issue when the request type was set to the value "Undefined". I had to configure the condition to compare with this string 


instead of the word Undefined.

I found this value by exporting an issue with the desired request type to CSV. Due to the way Jira Service Desk is kludged onto Jira, the JSD custom fields aren't exported properly and thus exposes the internal identifiers.

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