Commits to BitBucket not updating JIRA OnDemand

So, is it normal that JIRA does not refresh the list of commits related to an issue? Is there anyway to get JIRA and/or BitBucket to do the refresh/updates, manually? Are there logs somewhere, where a non-administrator can figure out if the JIRA-BitBucket (git) communications are being processed correctly, or flopped?

1 answer

This widget could not be displayed.
Jason Worley Atlassian Team Oct 07, 2014

Are there any viewable errors for the repo(s) in the DVCS connection? 

Assuming the syntax is correct and project permissions are correct, commits should be displayed pretty much immediately otherwise I believe the service sweeps for commits every hour.  

https://confluence.atlassian.com/display/AOD/Processing+JIRA+issues+with+commit+messages 

Unfortunately you don't have access to the JIRA logs but if you are unable to proceed, raise a support request with us at support.atlassian.com and we'll delve into the details and provide you with our findings! smile

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

160 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you