We use JEMH as our mail handler and have created a project with with a catchall address firstname.lastname@example.org, which runs in the operation mode Create and Comment.
When a person mails to email@example.com without a key in their subject, the default mapped project (GOOD) creates a new ticket, GOOD-1
When a person mails to firstname.lastname@example.org with a key in their subject (BAD-1), this is added as a comment to the BAD project.
There's only one rule, and this states that everything is mapped against the GOOD project. How can we configure JEMH, to only allow commenting in the GOOD project, and not the BAD project?
@Frederik De Roover JEMH has you covered :) You can control what projects can be commented on via the subject!
If you are using JEMH Server/DC:
If you are using JEMH Cloud:
Glad I could help. For more information on ways to associate emails to issues in JEMH feel free to take a look at this wiki page: https://thepluginpeople.atlassian.net/l/c/3U1QkKC6
Mike @ The Plugin People
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