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Comment strikethrough formatting not working

When I edit a comment and hit the 'strikethrough' formatting button in JIRA, it simply surrounds the text with -s but doesn't actually format the text.  I've also tried using markdown syntax (~~) manually, but that does not work either.  How do I strikethrough a comment and why doesn't the built in editor's button work correctly?

Travis  

3 answers

0 votes
Daniel Eads Atlassian Team Aug 13, 2018

Hi Travis,

The Jira Cloud editor currently doesn't provide WYSIWYG like the Server editor's Rich Text editor in Jira 7.2 and above. Surrounding a string -like this- will cause it to strikethrough when you save the text in Cloud. Unfortunately you just don't see that formatting prior to saving in the editor.

Cheers,
Daniel

So this is a bug?  And shouldn't markdown work or is that only for confluence?

Daniel Eads Atlassian Team Aug 13, 2018

Markdown is sort of a work-in-progress for Jira. If you edit an issue from a board for example, you'll get the new issue view and editor which do support markdown, using the same editor as Confluence. This hasn't rolled out to comments yet or various other non-board places in Jira. I believe that's the eventual goal, but in many places in Jira Cloud you'll still see the non-WYSIWYG editor while the new Atlassian Editor gets implemented across the rest of the text boxes.

It doesn't work after save either:image.png

Daniel Eads Atlassian Team Nov 06, 2018

Hey all,

Sorry it's very confusing right now to know which editor where is supporting what markdown options!

I've written another answer over here that should help clarify what markup/down to expect when you're writing comments.

Cheers,
Daniel

Like Richard Wickens likes this

@Daniel EadsI'm not using markdown. I'm using the built-in strikethrough format from the Comment format bar.

Like Jessica Fong likes this

I have the same issue. Just using the strikethrough in the WYSIWYG or highlighting text and selecting ctrl+shift+s only puts hyphens at either end, it doesn't actually put a line through the text (even after saving).

So instead of this

You get -this-

Seems to be an issue with all 'more' options in the WYSIWYG.

Like # people like this
Daniel Eads Atlassian Team Nov 30, 2018

Hi @Magnus Jacobsson, from what I gather you might actually be on Jira Server. If that's the case, let me know which version number so I can try to reproduce.

@Gareth Jira Cloud has two different editors right now depending on if you are seeing the "new" issue view or not. If you let me know which one of these editors you're seeing when you make the comment, I can try and troubleshoot more.

"New" editor:
image.png

 

Older editor (note the ? and blue rectangle icons):

image.png

Thanks Daniel. 

 

I've noticed something interesting. If I comment or if I click on something I want to edit from my Kanban board and get a pop-up window to work in then it works fine. I get the new editor in your top screenshot. However, if I click on the card number jira.png

and open a card entirely then try to edit it, the editor looks a bit different when I try to edit the description and it's this one that doesn't work.

jira 2.png

Like Hamid Latif likes this

@Daniel EadsI don't think so. Our address is https://topgolf.atlassian.net. Looks like cloud to me.

Had the same issue but it works for me when I add - - for every line.

E.g.

-line 1-

-line 2-

Like JD Fagan likes this

Yes, per line worked for me too (for a Jira issue Description textbox that is).

 

-striked-

~~ strike through text ~~

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