We are having a strange issue with our Jira environment. Our comment replies seem to bug out making it look like they don't submit because they don't reload the page.
For example if we try to reply to a comment on an issue and submit it, the page will scroll up without reloading, with the reply window still open - making it seem as if the reply didn't go through. However, if we manually reload the page afterwards, the response is submitted. Problem is most of the users think the reply didn't go through, so they keep hitting the "Add" button and end up posting the same response multiple times.
I've attached an image of posting a test response to one of the comments. If we type a response, and press "add" button it stays on this same page with this window open.
We are on Jira 6.3.15 running on Centos 7
If multiple users are having this issue on multiple different browsers, this is probably a front end error. Check your browser's console if there are any errors returned. That should give you an idea on which front end script is failing.
You might also want to start looking into add on conflicts and start disabling one at a time. If you can replicate this on a test instance, this would be best.
Thanks for the response.
Looking at the console, I see the following error:
VM184:1 POST http://<jira-URL-removed>/rest/handlecomments/latest/hdata/addcomment 500 (Internal Server Error)
Next to that, there's a column that has this in it:
After doing some more digging, I have found the issue is related to Threaded Comments for Jira plug-in: https://bitbucket.org/vrenjith/jira-threaded-comments/issues/29/jira-comment-replies-do-not-close-after
Thanks for the assistance.
Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs