Comment Sequencing

[jsteyn]

I want to create an automation that when a ticket is transitioned into a specific status it first checks if a specific comment was made on that ticket. If it has then do something with it (or leave a different message). Here is an example. It doesn't seem like issue.comments.body works. Any suggestions?

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @jsteyn If you just try this with {{issue.comments}} it should work fine. This smart value checks for all comments to see if any of them contain your string.

Alternatively you could use one of the following smart values to search for specific comments/aspects of comments, such as visibility type - the list in the screenshot is from this doc.