Combined Software and Management kanban

[Ben Øye]

Im trying to make a combined kanban within Jira Software that displays the project cases and displays the related cases registered in our Software Management (Support project)

It works for me / us as part of the organisation, but the customer can only see the project cases, not their support cases, ive tried most permission interactions I can think of. The kanban filter im using is:

project = "NSF" or Organizations = "Norsk Stål AS" and resolution = empty ORDER BY created DESC

What am I missing, or am I on a impossible quest? The customer can see the relevant cases in their respective environments, project in project and support in portal.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

The initial answer that sprang to mind when I skimmed the question was just "include both projects in your board filter".  It's still the right generalised answer, but you have given us the filter, and I think there are probably problems with the filter leading to your question!

The most simple filter you could use for the given case is probably "project in (NSF, <support project>)" but you are selecting by organisations and looking at resolution too.  I think your filter is not doing what you expect.

Unless you qualify a filter with exactly how clauses are joined, Jira (and everything else that does Boolean logic) will read your filter as a single sentence, and most humans do not understand the order of precedence when you mix AND and OR in a search. 

I suspect your "and resolution = empty" is what is messing you up - your search is looking for a project, and unresolved issues with a certain organisation. 

I think you probably want:

(project = "NSF" or Organizations = "Norsk Stål AS") and resolution is empty ORDER BY created DESC

Note that I've also changed resolution = empty to resolution is empty - I cannot remember if = empty is looking for a value of empty, rather than a null value.  Resolution is empty will always return all unresolved issues though, so I always use it.

[Ben Øye]

@Nic Brough -Adaptavist- 

Thanks for your input, but unfortunately no luck with that mod, even tried stripping down the filter removing resolution and order by. Also tried to make the filter avialable to anyone without effect.

[Nic Brough -Adaptavist-]

Ok, have you made the board available everyone as well as the filter?

Does the filter given return all the issues you expect to see in the issue navigator?  (Ignore the board for now, we need to check that the filter is working)

If the filter is working right, then we need to look at the board settings.  The most important thing to look at is if all possible status are mapped into columns. 

If they are, then we'll need to look at an issue that should be appearing on the board, but is not.  (Ask what data is on it that is stopping it - doesn't match the filter, status not mapped, or flagged as done, so it drops out of the last column)

[Ben Øye]

@Nic Brough -Adaptavist- Sorry for the long delay on this :)

Kanban Settings attached as image, when i log in as user and his Jira Software license the Kanban only shows the project cases, not the other cases coming from Jira Management (Support). 

As admin/internal user we can se both.

[Nic Brough -Adaptavist-]

That suggests that your users do not have the permissions to see the other project, or that your filter does not include any.