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Color codes or symbols for Priority in JIRA cloud

Hi all,

I was using the classic JIRA (server)  in my previous company. There we have used the different symbols to denote the priority.  

Now in the new company we have the cloud version of JIRA.  Here the priority codes are "dark red" , "light red" , "light yellow" and "green"  and the common symbol for all the 4 levels of priority is used as "up arrow"  (see attachment).

The problem is that, many people find it very difficult to distinguish between the high and highest ( dark red Vs light red). 

And this kind of problem become more severe, if the end user is color blind. 

My question is, can we use different symbols ( instead of different colors).  Example :  left arrow; right arrow, up arrow and down arrow

Is this kind change can be made by the admin of the subscribing company ?  (Example my company).

If that is not possible on the current version of JIRA on the cloud, will the Atlassian company take-up this as a suggestion for improvement ?






2 answers

It is very possible to change. Just keep in mind that the changes you make are server wide. https://your-domain/secure/admin/ViewPriorities.jspa 

@Per Löfgren 

Thanks for the response.

We are not having the server in company.

It is the access as :

When you mentioned " changes are server wide" ?

Will that impact the cloud server that my company and other companies have subscription ?

Can you please send the  link for "how to guide" ?

In order to avoid the massive impact (positive or negative), can we do it for a small project?

Here is where you should change it.  

When i say "server wide" I mean that changes you make on there affects all other projects. 

Here is a link to a guide 


Like Earl McCutcheon likes this

@Per Löfgren 

Thanks for sharing the quick response. 

Unfortunately, that link is not useful to resolve my issue.

I am using cloud version of JIRA and the given link is clearly stating as below:-

" This article only applies to Atlassian's server products

I am awaiting reply from the makers (service providers) of the JIRA cloud version ( Atlassian').



You are a god amongst humans. To whoever decided that a slightly different colour arrow was the right tool for this job... go home bro. 

@Earl McCutcheon 

Can you please review the above query ? (Again this is for the cloud version).

Is there any open  issue in this list for the above query ?



Hey @Dipak Naokar ,

The Process described in the KB that @Per Löfgren  linked earlier will work on Cloud as well as Server, using the method mentioned of Hosting the Image from an issue on the cloud site, then right clicking and copying the Image URL to use for the Priority icon source:

The way to do this on cloud is to create or use a project that has Browse project permissions avaliable to all logged in users so it does not get hidden by a user that does not have view permissions to the files location, create an issue to host the image, upload an image, right click and copy the image URL, and use it in the "Icon URL" field for the priority settings. 

Looking at the following screenshots for an exe:Screen Shot 2020-02-10 at 2.24.17 PM.pngScreen Shot 2020-02-10 at 2.24.50 PM.png


Like Dipak Naokar likes this

@Earl McCutcheon 

Thanks for the response.

This solution might work on the cloud version. 

I am not the administrator (for our cloud hosted JIRA), hence I will need to work with the administrator.

While, I try to share this link with the admin

He will see the flag as below.

This article only applies to the Atlassian server and Data Center platforms. Learn more about the differences between cloud and server.

And the admin of any company , will not be ready to accept the risk of doing any changes , those are flagged as  above.

So, in the interest of many companies (JIRA cloud subscriber), please correct this URL by stating as below:

This solution does work for both cloud and data center (server) versions of JIRA.

Can you please revisit this link.

If the solution as describe above is working fine, then will this issue be kept open OR will be closed?

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