Collaborating with customers

I feel i am missing something obvious.

I cannot figure out how to work and collaborate with my customers without their access going against my "paid" users.

There are people who work FOR me, and we need to collaborate, track, manage and keep time for. So far this is the right place for me.

But then there are the people we do work FOR. Who we need to again collaborate, track and manage. Do I have to pay for more user accounts for every customer (and their team memebers) that I want to invite to collaborate with?

Thanks for the help. Sorry if i missed it in other documents.

1 answer

1 accepted

1 votes

Yes, you have to pay for those accounts as well. Anyone who can log in to the application is counted against the license.

I appreciate the clarification. Thank you!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,774 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot