Co-Admin unable to add users - new to Jira, added new user and made him admin

I added him to the following:


1 answer

This widget could not be displayed.

Hey Gene,


What is probably going on is you added him as a JIRA Administrator and not a JIRA System Administrator.  To find out exactly what groups he needs to be in, Go to Administration -> System -> Global Permissions, and look what groups are needed for System Administrator level.  For our instance this is jira-administrators for both, but I believe the default is to separate them out now.


Hope that helps!

Screen Shot 2018-01-11 at 12.47.53 PM.png

Makes sense Rodney - I'll have a look.

Thanks for your help.



I'm working with Bryan Ashley - - he purchased Jira for the company and shows as the admin.

He only sees Jira Admin - not Jira Systems Admin:


Alright Gene - based on what I'm seeing here you need to add him to the system-administrators group

We will give it a try - Thanks!!

He says that - That option is grayed out:


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

150 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you