What is probably going on is you added him as a JIRA Administrator and not a JIRA System Administrator. To find out exactly what groups he needs to be in, Go to Administration -> System -> Global Permissions, and look what groups are needed for System Administrator level. For our instance this is jira-administrators for both, but I believe the default is to separate them out now.
Hope that helps!
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs