What is probably going on is you added him as a JIRA Administrator and not a JIRA System Administrator. To find out exactly what groups he needs to be in, Go to Administration -> System -> Global Permissions, and look what groups are needed for System Administrator level. For our instance this is jira-administrators for both, but I believe the default is to separate them out now.
Hope that helps!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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