Cloud Service Desk Restricted Portal Access

Is there a way to make new users in the cloud version of service desk have restricted portal access automatically after being created? Right now I am doing it manually within each account but would want to have the options to be able to make accounts have restricted portal access only instead of JIRA Service Desk.

1 answer

0 votes

Hello Joshua, in order for your users have Restricted portal access only, you need to go your Service Desk project and click on the customer's list. Then you need to invite your customer from there. You can see more details on this link:

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html#Settingupservicedeskusers-Addcustomerstoaproject

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

607 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you