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Closing the task modal, reloads the page and opens the modal again.

Edited

Closing the task modal, reloads the page, and opens the modal again. I have no way to access the board/dashboard without going to the browser bar and deleting everything to "https://[****].atlassian.net/secure/RapidBoard.jspa?rapidView=58".

Environment:
MacBook Pro 15inch 2017, macOS 11.2
Firefox 87.0

STR:

Open board (for example Epic Board) > Open task if you have one > click "X" in the right top corner to close the task modal > Whole board page is reloading and after that task modal of the same task is opening

3 answers

2 votes
Brant Schroeder Community Leader Apr 07, 2021

@Tymoteusz Stępień Welcome to community.  

I tried to recreate the issue but was not able to.  Have you tried clearing the browsers cache to see if it is an old JavaScript issue?   Also is it doing this in a different browser such as Chrome?

thank you @Brant Schroeder - clearing the cache did the trick, at least for now :)

or not, it's appearing that after opening new browser window it come back :/ only on Firefox

Brant Schroeder Community Leader Apr 08, 2021

@Tymoteusz Stępień since the issue is only happening in Firefox do you happen to have an plugins installed in the browser?

Yes, I do have but before that, it was working correctly with that plugins:

  • 1Password Manager
  • ColorZilla
  • DuckDuckGo Privacy Essentials
  • Grammarly for Firefox
  • JWT Debugger
  • Raindrop.io
  • Simple Lorem Ipsum
  • uBlock Origin
  • Zoom Scheduler

@Brant Schroeder it happens to me from time to time recently. I'm using chrome, and I can't tell why or when it happens (only that it's an ticket view dialog on a board page  https://ddd.atlassian.net/jira/people/xxxx/boards/nnn?modal=detail&assignee=yyy)

I'm encountering the same behavior on Chrome. It started a couple of months back and I need to delete the `modal=detail` from the address bar in order to get rid of the modal

It still happens in Firefox on Linux, both 20.04 and 22.04. I cannot reproduce it in other browsers.

Can confirm this happens to me too on Firefox 104.0.1 on windows 10.

This is really hurting usability.

edit : for some reason I can't create an issue on the jira cloud bug tracker (https://jira.atlassian.com/browse/JRACLOUD) and I couldn't find an existing one regarding. Could someone create one please ?

Still happens from time to time (especially after coming back next day).  Have to remove the modal URL parameter to make it go away.

Clear cash is a simple workaround here.

Like Brant Schroeder likes this
  1. "Clearing cash" is certainly something the Atlassian Cloud is good at -- we pay quite a bit for per seat because of the plugins we use.
  2. Clearing browser *caches* has not had any effect on the issue.

Also, I don't use ONLY jira to clear all the caches.

This has been happening for years now. It has nothing to do with browser, OS or any plugins or clearing caches.

Happens to me 20 times a day. I have a bookmark to reload the entire board. Resetting the board to the same filters and scroll position is very frustrating.

@Brant Schroeder Reproducing this bug is hard. Here is how you can figure it out: Sometimes the board reloads when you close the modal. The devs can probably tell you why it happens. Once you have the steps to get the board reloading when you close a modal. You will very likely encounter the bug.

Brant Schroeder Community Leader Nov 07, 2022

@julius_eckert I am a community member.  I would suggest submitting a support issue detailing the issue to Atlassian https://support.atlassian.com/contact/ Then they can look at what is actually happening in the system.

I'm seeing the same thing. It happens most often when the board has been filtered to a specific assignee and the task that's open is modified to a different assignee than the filter allows.

I filed a support ticket about the issue (JST-808210) since it's not possible to create tickets directly in the JSW Cloud project.

Interesting observation. I had a similar but a bit more inconclusive observation. It seemed to happen when assignee had been changed. However, in a "controlled experiment" I couldn't reproduce the issue.

We see the same behavior in my org.

We use

  • Jira Software Cloud Premium in
  • MS Edge on
  • Windows 10 Pro, version 21H2 on
  • Dell laptops.

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