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Closing the task modal, reloads the page, and opens the modal again. I have no way to access the board/dashboard without going to the browser bar and deleting everything to "https://[****].atlassian.net/secure/RapidBoard.jspa?rapidView=58".
MacBook Pro 15inch 2017, macOS 11.2
Open board (for example Epic Board) > Open task if you have one > click "X" in the right top corner to close the task modal > Whole board page is reloading and after that task modal of the same task is opening
@Tymoteusz Stępień Welcome to community.
@Brant Schroeder it happens to me from time to time recently. I'm using chrome, and I can't tell why or when it happens (only that it's an ticket view dialog on a board page https://ddd.atlassian.net/jira/people/xxxx/boards/nnn?modal=detail&assignee=yyy)
Can confirm this happens to me too on Firefox 104.0.1 on windows 10.
This is really hurting usability.
edit : for some reason I can't create an issue on the jira cloud bug tracker (https://jira.atlassian.com/browse/JRACLOUD) and I couldn't find an existing one regarding. Could someone create one please ?
This has been happening for years now. It has nothing to do with browser, OS or any plugins or clearing caches.
Happens to me 20 times a day. I have a bookmark to reload the entire board. Resetting the board to the same filters and scroll position is very frustrating.
@Brant Schroeder Reproducing this bug is hard. Here is how you can figure it out: Sometimes the board reloads when you close the modal. The devs can probably tell you why it happens. Once you have the steps to get the board reloading when you close a modal. You will very likely encounter the bug.
2+ years and its still a bug. I have found it usually is assigning the open ticket to someone that isn't in the boards filters. going to the URL and removing the `modal=detail` from the URL fixes it. until I do the same thing with the next ticket and start the lovely process again. I would think this flow is quite common. surprised it doesn't drive 100% of the users crazy.
Same thing here - randomly occurs.
The cause will be some code is resetting `modal=detail` in the URL causing the modal to flip open again, really shouldn't be all that complicated to fix (right??)
I'm seeing the same thing. It happens most often when the board has been filtered to a specific assignee and the task that's open is modified to a different assignee than the filter allows.
I filed a support ticket about the issue (JST-808210) since it's not possible to create tickets directly in the JSW Cloud project.
This issue is happening to me pretty much daily, very frustrating, Linux Mint, Chrome, bunch of plugins.
Note - closing the ticket and quickly Ctrl + Shift + R seems to fix the issue.
The same issue here. Using Firefox 117.0 on Mac. It's a bit frustrating to change the URL in browser everytime I change an assignee on ticket. Firstly I thought the issue will be fixed in a few days but it happens for couple of months now.
Hi everyone, I just came across the following bug and I think it might be a match for what commenters are describing in this post: JSWCLOUD-24269 An issue screen is reopened after creating a child issue and closing the screen